Appt Booking Troubleshooting

1. Strive to contact Hot Leads within 5 minutes.

The #1 reason our clients experience low pickup rates is not calling Hot Leads fast enough. If you are waiting days or even hours to contact Hot Leads, a low pickup rate is expected.

Although contacting Hot Leads within 5 minutes isn’t always possible, make it a priority to contact hot leads as fast as you can.

Remember, these are people who want to come in and spend money. If they don’t hear back from you, they will go to a competitor.

2. Make sure to always dial twice.

Always dial again if the prospect doesn’t pick up the first time. This has been shown to increase pickup rates.

3. Text the lead if they don’t pick up

Many people today simply don’t take calls from people they don’t know. This is why we use text as well.

4. Move unresponsive leads into “✨AI Followup” pipeline stage.

This ensures our AI system follows up with leads that have gone cold, to re-engage them and increase the chances of booking.

1. Ensure you are using our phone script.

Our script has been designed and rigorously tested to make it as easy as possible to collect a credit card over the phone.

2. Utilize the A/B Credit Card Close With Text-To-Pay Links

3. Ensure You Know Your Value & Have the Right Mindset

New patients are lucky they get to visit you, not the other way around. If you have a good offer, it is totally reasonable to collect $25-$50 up-front to secure someone’s spot.

You can get a further breakdown of these strategies from our How To STOP Med Spa No-Shows video on YouTube.

1. Make sure you are collecting a credit card deposit.

The #1 reason our clients experience high no-show rates is failure to collect credit card deposits. If you do not collect a deposit, do not expect people to show.

2. Ensure you are confirming the appointment time and address/parking information via SMS & email.

You should be making it extremely hard for someone NOT to show up. This means over-communicating and make sure they have exact instructions on how to arrive at your clinic.

3. Ensure you are using an SMS & email reminder system for appointments

4. Call the day before to confirm the appointment.

This takes more effort but it is still better than the time and money wasted due to no-shows.