How To Manage Booster Shot (SMS) Campaigns

Campaign Launch
On the day your campaign launches, you will receive a notification email that the campaign is live.

Campaign Cadence
Text messages are sent Mon-Fri, between 10:30 am and 3:30PM local time. If you would like this adjusted, please contact us.

SMS Daily Volume
The maximum daily volume for new numbers is 100, and the maximum for accounts older than 1 week is 600. Daily SMS volume will also be affected by the number of contacts in your database. We spread the campaign over multiple days to ensure manageable lead flow.

Select Contacts → Bulk Actions → Actions → Pause

Select Contacts → Bulk Actions → Actions → Resume

Open Contacts → Bulk Actions → and find your booster shot and locate the status column.

The status of your booster shot will be "Queued" (it has not yet started), "Processing" (it is underway), "Cancelled," or "Complete." If underway, you can view the completion percentage.

Select “View Details” to review the campaign details.

Scheduled Start: When the campaign is set to launch

Next Processing On: The next day that SMS will be sent

Progress: The percentage of your selected contacts that have received the SMS

Process During: The hours of the day the SMS will be sent

Processing Allowed On: Days of the week SMS will be sent

Delay Between Batches: Days between campaign batches

Batch Quantity: Daily SMS volume

To make an adjustment to campaign messages, please reach out to our team or submit a support ticket.

If at any point you aren’t sure, or need help managing your campaign, please submit a ticket here and we will get back to you right away.